This notice covers the public Syntelus marketing website and enquiries sent to Syntelus. It does not describe data processing within Syntelus Cloud, customer portals, or the mobile application; those services require their own privacy information and agreements.
Information associated with your visit
The website does not contain an account registration or enquiry submission form. Its email links open your email application. If you email us, we receive the information you choose to send, such as your name, email address, company, and enquiry.
When your browser requests a page or resource, the server receives technical information such as your IP address and request details. Hosting providers may retain access and security logs under their service settings.
How enquiry information is used
We use information you send to respond to your enquiry, arrange a demonstration, and discuss the services you requested. Please do not include passwords, access codes, or sensitive operational details in an initial enquiry.
External resources and links
Pages load the Inter font from Google Fonts (Google) and Ionicons resources from unpkg. Loading these resources connects your browser to those providers, which receive your IP address and technical request information. Their processing may take place outside your country.
LinkedIn and YouTube links take you to external websites when selected; this website does not embed their feeds or players. Your email provider also processes messages you send through your email application. These services operate under their own privacy notices.
Cookies and analytics
With your permission, we use Google Analytics 4 (Google; measurement ID G-LXG3N98SEK) to understand page visits and website use. The Google tag loads only after you accept analytics. Advertising consent remains denied and Google signals are disabled. We do not intentionally send enquiry details such as names, email addresses, or messages to Analytics. Google processes analytics data under its service terms and may process it outside your country. Your consent choice is stored in this browser for 180 days. You can decline analytics or withdraw permission using Cookie preferences in the footer; withdrawal stops future collection but does not erase data already collected. See our Cookie Policy for more information.
Retention and your choices
Enquiry records should be kept only for as long as needed to handle the enquiry, an ongoing business relationship, and applicable legal obligations. Exact periods depend on the record and the services used. Avoid sending information that is unnecessary for your request.
To ask about your information, request access or correction, request deletion where applicable, or raise a privacy concern, email info@syntelus.com. Your available rights depend on applicable law, and some records may need to be retained to meet legal obligations.
Updates
We will update this notice when the website's data practices change.